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The Chalfonts Community College

Success is an Attitude!
Staff Governors

Learning Customer Service at British Airways

We took 12 students ranging from Years 9 to 12 to visit British Airways Terminal 5 to participate in “The Art of Flying – Customer Service” workshop.  The purpose of the workshop was to inspire and empower students by developing their skill and ability to deliver outstanding customer service. we took 12 students ranging from Years 9 to 12 to visit British Airways Terminal 5 to participate in “The Art of Flying – Customer Service” workshop.  The purpose of the workshop was to inspire and empower students by developing their skill and ability to deliver outstanding customer service. 

On Friday 15th July we took 12 students ranging from Years 9 to 12 to visit British Airways Terminal 5 to participate in “The Art of Flying – Customer Service” workshop.  The purpose of the workshop was to inspire and empower students by developing their skill and ability to deliver outstanding customer service.  It is also designed to create awareness and understanding of the impact of customer service on both the company’s reputation and performance of the business. 

The day included a number of activities, including a tour of the Head Office building and role play of cabin crew customer service in a mock cabin. 

It was an amazing experience for the students as they not only got a chance to learn and practice customer service skills, they also learnt about all the different functions and roles within the Head Office building, including HR, Finance, Marketing, Sales and IT.   We have a few students very interested in cabin crew work now and also some very interested in the Head Office roles.

Feedback from the students included:

“Such an incredible day.  Really learnt so much about the industry.  Lovely company to work for. “

“An amazing day.”

“Absolutely incredible.  I would love to work for BA!  So great!”

"Thoroughly enjoyed the trip.  It was inspiring, motivating and fun!  Best day ever.”

Christine Sanders
Leader, Employability